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I would advise NO ONE use book renter! They have stolen 140$ from my account after I have sent proof that my book was sent back to the warehouse a week before it was due! No one has contacted me back besides automated BS emails and there is no way to get a hold of...
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Anonymous
Anonymous

they charged me full price on 3 books because i was out of state and forgot to return them. i have confirmation from post office they were received back to bookrenter on 8/26...

1.6
I didn't like
  • Steal your money
#907730
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I can not believe how unprofessional is this people affecting their customers and they do not even care, I order a book on 7/19 I pay extra for 2 day shipping so with the 2 day processing the book should to be in my house by 7/22 o 7/25 at the very latest, i been...
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1.1
#888934
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Upon returning two books to two different renters, my daughter mixed up the editions of the same book. Bookrenter swore they received the correct book. The other renter then returned Bookrenter's book (and charged me $115 for the one Bookrenter kept). After two...
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#801613
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I ordered a calculator which costs 90.00 if I purchase online, but I didn't have the full amount so I rented from bookrenter. Places like amazon and cengage let you rent and they subtract the amount you previously rented from the costs of the book if you decide to...
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Anonymous
Anonymous

This is happening to me too. I was charged $203 for a book i shipped with the wrong label on accident and they said that they can't find me in their system. It's bs.

1.0
I liked
  • Quick delivery
I didn't like
  • Steal your money
#736220
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Ordered book with expedite delivery (extra pay) in 1-2 business days, 5 days later a book still not delivered. Had late school assignment because didn't get book as was stated. Once order placed it does not indicate approximate date of delivery. Customer service is...
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#720513
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So I went from ordering a 3-month rental to receiving a useless, damaged book, to bookrenter promising to expedite a shipping of a replacement, to not receiving that replacement, and having to contact them to find out the problem, to them telling me that the item...
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#694552
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I was encouraged to rent early from bookrenter.com as the due date would be the same as if I had waited until the first day of class. My son's professor changed the requirement so he was unable to use the ebook at all. Bookrenter gives the renter 2 weeks to return the...
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2.5
#690840
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I ordered/rented 6 books on 1/2/15 which said would be here on 1/12. Well, package showed up yesterday with LOTION in it and no books! When I contacted customer service, they said they sometimes mix things up because they have so many distributors. Really???? Their...
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1.0
#585116
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Ordered book, takes 1-2 days to process, says shipped UPS but actually ships via UPS that hands book off to local UPS-mi facility. Book sat at two facilities for 2-3 days each before being processed to continued to be shipped, then handed to my local USPS to be...
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3.1
#584649
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"The worst customer service ever! They have a horrible phone system and website that doesn't always allow chat. I left my phone number twice, I tried to chat several times, I wrote numerous emails over the span of 5 days and I received one phone call finally last night...
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Anonymous
Ann

Happy to report that I was contacted by BookRenter and was given the measly 10% which is what was coming to me. I didn't ask for much from the beginning...just my coupon that...

1.0
I liked
  • Prices
#579094
Reply to reviews