I can not believe how unprofessional is this people affecting their customers and they do not even care, I order a book on 7/19 I pay extra for 2 day shipping so with the 2 day processing the book should to be in my house by 7/22 o 7/25 at the very latest, i been calling and chatting and sending request but they never have an answer, bottom line is 7/26 and the book still in warehouse!!!!!!! They did not even processed yet!!!! ANd finally today in one of the calls they say that they need some extra information (BS) but never call or email me or anything NO COMMUNICATION AT ALL to let me know what they need to process and ship the book but that is not all they do not even address the issue they forward you to another department that you have to call which by the way do not open until 10am PTS so if you are in East coast you already lose another day until you can contact them and still waiting for them to call or address the issue,
I was in urgent need of the book to study for a test and never ever got it so if you really need a book, value your time and money STAY AWAY!!!!!!!!!!! as much as you can from this fraudulent company.
ps: Still waiting... no book, no refunds,,,,no nothing!
This reviewer shared experience about order processing issue and wants this business to "overnight the book to me at no cost for me and refund of the 2 day shipping since you never delivered and do not even contact me to address issue". nubia is overall dissatisfied with Bookrenter. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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